Refund policy

Last updated: July 2026

Our 30-Day Guarantee

Try it. Love it. Or your money back. You have 30 days from the day your order arrives to make a claim. After 30 days we can no longer offer a refund.

How to make a claim

Email support@tripstash.store from the email address used on your order, with your order number and a short note on what happened and what you would like us to do. We reply within 48 hours and file the refund if one is due.

Damaged, faulty, or wrong item

Manufacturing faults and defects are covered for the full 30 days. For damage that happened in transit, include a clear photo with your email within 7 days of delivery so we can claim against the carrier. Once verified, you choose: free replacement or full refund. We cover everything, and if we shipped the wrong item you keep it while we send the right one.

Order never arrived

If tracking shows your order is lost in the post, you get a full refund or a free replacement, your choice.

Changed your mind

No problem, that is what the guarantee is for. Here is how it works:

• Depending on the item and order value, we may ask you to return it before the refund is issued. The item must be complete and in reasonable condition. If no return is needed, we simply refund you.
• If a return is needed, we send you the return address and step by step instructions with your claim approval. The return address depends on your location, so please wait for our email before posting anything.
• You cover return postage (use a tracked service; we are not responsible for items lost in transit). The refund is issued after we receive and check the return.

Refunds

Approved refunds go back to your original payment method within 2 to 5 business days. No restocking fees, no admin fees: the refund is the full amount you paid for the product. Partial refunds on part of an order are fine, just tell us which items. Original shipping was free, so there is nothing else to refund.

Fair use

We honour this guarantee for every genuine customer. Each item is covered once per customer. We decline claims that show fraud or abuse: bulk purchases made to claim refunds, repeated claims across orders, items damaged through deliberate misuse, or chargeback abuse. Normal travel wear never counts against you.

Nothing in this policy affects your statutory rights.