The Tripstash Promise
Take it on one trip.
If it doesn't earn its place in your bag, email us within 30 days of delivery and we'll refund you. One email. We sort the rest.
How It Works
Three steps. Usually one day.
No return forms to fill out. No waiting on hold. Just send one email and we handle the rest.
Email us
Send one email to support@tripstash.store with your order number and a quick note on what went wrong.
Takes about 30 seconds.
We reply fast
Within 48 hours you'll get a reply confirming your refund and any next step.
Usually much faster.
Money back
We confirm your refund within 48 hours. The money lands back on your card in 2 to 5 business days. If we need the item back first, we'll email simple instructions.
You'll get an email confirmation once it's processed.
Covered
What's covered
Almost everything, with no receipts to dig out and no reason required. Here's the full list, plus the few things it doesn't stretch to.
We've got you
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Leaks or defectsAnywhere on the product, however it happened. That one is on us.
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Damaged in transitCracked, crushed, or opened in the post. Send a photo and we sort it.
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Just don't love itNo reason needed, and no awkward questions.
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Wrong item shippedWe send the right one and you keep the wrong one.
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Never arrivedLost in the post means a full refund or a fresh one, your call.
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Changed your mindAny time inside 30 days of delivery. Plans change, we get it.
A few small exceptions
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After 30 daysThe promise runs 30 days from delivery. Email before then and you're covered.
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Intentional damageDeliberate breakage or heavy misuse. Normal travel wear is always fine.
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One refund per itemEach product is covered once per customer, so it protects a genuine purchase, not a habit.
Questions
Common questions
30 days from the day your order is delivered. Email us any time inside that window and you're covered.
Sometimes. Depending on the item and order value we may ask you to send it back before the refund is issued. If so, we email you simple instructions and the return address for your location. If no return is needed, we simply refund you.
We confirm your refund within 48 hours. The money lands back on your card in 2 to 5 business days, depending on your bank.
Yes. Partial refunds are fine. Just tell us what you'd like to return in your email and we'll adjust.
No problem. Forward us the order confirmation email or give us the name and email used at checkout and we'll sort it.
Zero. No restocking fees, no admin fees, no hidden anything. The refund is the full amount you paid.
No catch for genuine travellers. The promise covers each item once per customer, refunds always go back to your original payment, and we ask that orders are for your own trips rather than for resale. Those few limits are simply what keeps it this generous for real customers.
Still have a question?
We reply to every email within 48 hours, usually much faster.
Or email us directly at support@tripstash.store