The Tripstash Promise

Take it on one trip.

If it doesn't earn its place in your bag, email us within 30 days of delivery and we'll refund you. One email. No forms. No hassle.

✓ One email, no forms ✓ Replies within 24 hours ✓ No hidden fees

How It Works

Three steps. Usually one day.

No return forms to fill out. No waiting on hold. Just send one email and we handle the rest.

1

Email us

Send one email to support@tripstash.store with your order number and a quick note on what went wrong.

Takes about 30 seconds.

2

We reply fast

Within 24 hours you'll get a reply confirming your refund and any next step.

Usually same day, often within an hour.

3

Money back

We confirm your refund within 24 hours. The money lands back on your card in 2 to 5 business days. Most refunds need nothing shipped back.

You'll get an email confirmation once it's processed.

Covered

What qualifies for a refund

We keep it simple. Almost everything is covered. Here's the full list.

✓ Covered

We've got you

  • Leaks or defectsAnywhere on the product, any cause.
  • Damaged in transitArrived cracked, crushed, or opened.
  • Just don't love itNo reason needed. Seriously.
  • Wrong item shippedWe'll fix it and you keep both.
  • Never arrivedFull refund or replacement, your call.
  • Changed your mindWithin 30 days of delivery.
× Not covered

A few small exceptions

  • After 30 daysThe window ends 30 days from delivery.
  • Intentional damageBroken on purpose or heavy misuse.
  • Already refunded onceOne guarantee claim per customer.

Questions

Common questions

30 days from the day your order is delivered. After that, we can't process refunds.

Usually not. Posting a small item back often costs more than the item itself, so in most cases we simply refund you and tell you to keep it or gift it. If a return does make sense, we'll email simple instructions.

We confirm your refund within 24 hours. The money lands back on your card in 2 to 5 business days, depending on your bank.

Yes. Partial refunds are fine. Just tell us what you'd like to return in your email and we'll adjust.

No problem. Forward us the order confirmation email or give us the name and email used at checkout and we'll sort it.

Zero. No restocking fees, no admin fees, no hidden anything. The refund is the full amount you paid.

Still have a question?

We reply to every email within 24 hours, usually much faster.

Start a refund